Terms of service

About OmoFlow

OmoFlow is operated by Christopher Adebajo. Questions and complaints can be sent to krissbajo@gmail.com. OmoFlow connects customers with independent providers. The provider you book carries out the moving service.

Your account

You must be at least 18, give accurate information and have permission to act for any business you represent. Keep your sign-in details secure and contact us if someone else gains access. Staff accounts require two-step verification.

Planning and booking a move

Describe the items, areas, access requirements and requested date accurately. Review the provider’s offer before accepting. Accepting a quote records a booking with that provider and closes other offers on the request.

Before the move, agree the exact addresses, date, start time, scope, total price, payment arrangements and cancellation terms directly with the provider. A requested date or time window is not a guarantee of availability. Calendar entries are personal copies and must be updated if the booking changes.

Provider responsibilities

Only offer work you are able and authorised to carry out. Keep your listing accurate, honour agreed quotes, use suitable vehicles and equipment, and meet applicable licensing, insurance and safety requirements. Tell the customer promptly if you cannot fulfil an accepted booking. Use customer information only to arrange and deliver the requested service.

Payments and fees

At launch, OmoFlow does not charge a platform fee. Customers pay providers as agreed directly between them. Accepting a quote on OmoFlow does not transfer money. Any future platform fee must be disclosed before a transaction to which it applies; it does not change an existing booking retroactively.

Confirm payment and refund arrangements with your provider before paying. OmoFlow does not hold customer payments in escrow or provide moving insurance.

Cancellations, problems and reviews

If plans change, cancel the request or booking in OmoFlow and notify the other party directly. Any provider deposit or cancellation charge depends on the terms agreed with that provider and applicable law. Recording a cancellation does not itself issue a refund.

Contact your provider about a service problem and contact OmoFlow about misuse of the platform. Reviews must describe your own completed move honestly. Checks shown on a profile indicate checks recorded by OmoFlow; they do not guarantee future conduct, insurance coverage or a particular result.

Fair and safe use

Do not post false listings, impersonate others, harass people, manipulate reviews, misuse personal information or arrange unlawful transport. Upload only material you have permission to share. You allow OmoFlow to store and display that material as needed to operate the marketplace.

We may remove harmful content, restrict a listing or suspend an account to address misuse, security concerns or legal obligations. Contact us if you believe a decision is wrong.

Privacy, changes and your rights

Our privacy notice explains how information is used. You can request account closure by contacting us; outstanding bookings and legitimate record-keeping obligations must still be addressed.

We may update the service and these terms. Material changes will be brought to your attention before they apply. Nothing in these terms excludes rights or remedies that applicable law does not allow us to exclude.